Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Toscale Support

Toscale Support

Welcome! You can raise a request for Toscale Support using the options provided.

Emailed request

Request received from your email support channel.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"2db45aebac0a26cf8ca0e1df0e6c317011d8cd97_lout","branding":{"id":"2","key":"ts","name":"Toscale Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09570e99-1e5a-4710-839f-111a2cf46cb9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTBlYzZmMy1kMjEwLTQ5NDQtOWQxMS1kY2Q0MWQyZWEwMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5NTcwZTk5LTFlNWEtNDcxMC04MzlmLTExMWEyY2Y0NmNiOSI6WyJyZWFkIl19LCJleHAiOjE3ODY3Nzk4NTMsIm5iZiI6MTc4Njc3OTI1M30.YWX82xoy1TmpTgLRjtN594SrpLUYiysp-m9Vp9dZ2mg&client=ce0ec6f3-d210-4944-9d11-dcd41d2ea029&mode=fit","logoId":"09570e99-1e5a-4710-839f-111a2cf46cb9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#041125","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c858a592-f16a-4d86-9317-9e522fb8b05c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTBlYzZmMy1kMjEwLTQ5NDQtOWQxMS1kY2Q0MWQyZWEwMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4NThhNTkyLWYxNmEtNGQ4Ni05MzE3LTllNTIyZmI4YjA1YyI6WyJyZWFkIl19LCJleHAiOjE3ODY3Nzk4NTMsIm5iZiI6MTc4Njc3OTI1M30.OGtE_ySM7LtO4DRxvp0GxBZU8QjTQlpPauO9I-FmtRI&client=ce0ec6f3-d210-4944-9d11-dcd41d2ea029&height=300&mode=fit","bannerMediaApiFileId":"c858a592-f16a-4d86-9317-9e522fb8b05c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ts","projectId":10002,"serviceDeskId":2,"name":"Toscale Support","description":"<p>Welcome! You can raise a request for Toscale Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://toscale.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"11","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://toscale.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[3],"key":""},{"id":"9","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://toscale.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,10,11]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTBlYzZmMy1kMjEwLTQ5NDQtOWQxMS1kY2Q0MWQyZWEwMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY0ODkzMDI2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NzgwNDUzLCJuYmYiOjE3ODY3NzkyNTMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.d7DK1N2yVPdwUs3hW67lCAPAKDgFQavw9AzDoFtnaAk","targetCollection":"upload-user-collection--648930266","endpointUrl":"https://api.media.atlassian.com","clientId":"ce0ec6f3-d210-4944-9d11-dcd41d2ea029","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10002,"issueType":{"id":"10013","name":"Emailed request"},"form":{"name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","intro":"<p>Request received from your email support channel.</p>","instructions":"","icon":10527,"iconUrl":"https://toscale.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Body","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2026-08-15T11:34:13+0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTBlYzZmMy1kMjEwLTQ5NDQtOWQxMS1kY2Q0MWQyZWEwMjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTY0ODkzMDI2NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg2NzgwNDUzLCJuYmYiOjE3ODY3NzkyNTMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.d7DK1N2yVPdwUs3hW67lCAPAKDgFQavw9AzDoFtnaAk","targetCollection":"upload-user-collection--648930266","endpointUrl":"https://api.media.atlassian.com","clientId":"ce0ec6f3-d210-4944-9d11-dcd41d2ea029","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=toscale","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2db45aebac0a26cf8ca0e1df0e6c317011d8cd97_lout","baseUrl":"https://toscale.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://toscale.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ce0ec6f3-d210-4944-9d11-dcd41d2ea029","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bdb197f512334379a2792d1e75464a27","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://toscale.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}